Careers
Are you ready to join one of the most dynamic growing companies in
the Lawn, Landscape, and Tree Care software industry?
About us
Your prospective employer
For over 20 years, Arborgold has been leading the pack in business management software for tree, lawn, and landscape companies. We are a small team of dedicated innovators and do’ers who want to serve our customers well with top-tier client success support and training, feature-rich cloud-based software that helps business grow, and events that bring industry leaders together to network, share, and learn.
At Arborgold, we’re committed to dominating the industry market. This means you have the ability to grow with the organization professionally, without limits.
Our Company Culture
At the core of our values, is our individuality, collaborating as a team. Each member brings something special to the organization. Whether you’re an excellent communicator, a problem solver, a designer, a trainer, or a leader, our company allows its employees to express their strengths through their contributions.
We’re agile. We design, develop, and deploy features and
enhancements at record pace. Although our responsibilities are independent, we depend on, and collaborate with each other to succeed.
We have big goals for our products, services, and our clients. Our mission is to make our clients’ businesses run better, and more profitability.
And to boot… our workplace includes modern-day comforts such as stand-up desks, snacks, flexible schedules*, and more.
What Candidate is our “Right Fit”?
Confidence:
Successful candidates will have excellent communication skills, respect for themselves and others, and modesty.
Initiative and Drive:
We expect our employees to come to work each day ready to tackle challenges, celebrate victories, and the want and will to better our processes and deliveries.
Dedication of Service:
We’re proud to report that the majority of our employees stick around for the long-haul. Just as we are investing in you as a professional, we hope you would feel the same about us.
Out-of-the-Box Thinker:
What our clients and executive team needs from Arborgold team members is ingenuity and creative ideas to help our
clients. Team members have a voice that will be heard.
Open Positions
Coming Soon
As a Client Success Specialist, your primary objective is to create and maintain an experience that makes our Arborgold clients happy, builds trust in our brand and product, and retains clients. As a self-starter who can take ownership of the client relationship, your role and responsibilities are as follows:
- Client Technical and Functional Onboarding:
After clients purchase, the Client Success Specialist helps the buyer and their team on board and get to know their new Arborgold product. Whether you’re helping clients log in for the first time, sync their QuickBooks, create their first service, import their existing customer list, or take them through the Arborgold standard training and on-boarding program. you’re ready to share your knowledge and experience, while providing exceptional assistance. Your goals are to successfully onboard each new client, until them are using the system, happily, every day.
During the onboarding process, you will:- Reach out by phone and email to schedule and confirm training appointments.
- Rescheduled missed appointments.
- Follow-up with technical support or development on any outstanding data migration issues.
- Assess their business and slightly modify our standard training program to meet their current business model.
- Assign homework and tasks during each call to promote user adoption.
- Account Relationship Management:
Client Success Specialists will be assigned a group of clients that you must reach out to, periodically, to assess the current state of Arborgold at their business. - Client Retention:
Client Success Specialist will be responsible for maintaining at minimum, 80% of their assigned clients, during any given quarter. Specialists will have an opportunity to offer a complimentary training session as well as other promotional offers to keep clients on their active subscription. - Upselling/Add-On Services:
During account management calls and client retention calls, Client Success Specialist will listen and offer additional services to clients in need including:- Additional cloud users
- Add-on mobile users
- One-on-one training sessions
- Custom templates and reports
- Users Conference attendee registrations
- Custom consulting on-site
- Paid product enhancements.
- Documentation and Content Development:
Client Success Specialist will contribute to the overall Arborgold product digital knowledge base and help center. This may include writing Q&A from customer onboarding experiences, and step-by-step training content and videos with screen capture. - Client case studies:
Client Success Specialist will listen for a unique client success story during onboarding and period Account Management check-ins. You will be responsible for the initial case study approval from the client, then escalating the opportunity to your supervisor and/or Senior Executives for follow up and follow through. - Users Conference and On-Site Training:
Client Success Specialist may be asked to participate in Arborgold’s Annual Users Conference or Regional Training Events that require travel and off-site training. - Special projects as assigned.
Technical Skills:
Familiar if not proficient in Windows and MAC Operating Systems; Microsoft Office programs including Excel, Word, Powerpoint, Outlook, and One Note; Internet Browsers including Safari, Internet Explorer, Chrome, Firefox; Zendesk or Helpscout; Intercom IO; Camtasia Screen and Video Capture; QuickBooks; Google Calendar; Gmail; CRM systems such as Salesforce, Hubspot, or Infusionsoft;
Functional Skills:
Basic accounting and mathematical skills; accurate typing over 40 wpm; excellent written, verbal, and presentation communication skills; organizational skills; customer service demeanor; and outbound phone skills.
Education Requirements:
Bachelors’ Degree in Business, Computers or related field.
Compensation Overview and Opportunity:
Client Success Specialist will have an opportunity to earn additional bonus compensation based on client retention percentages in addition to an hourly wage.
Status:
Full-Time, Non-Exempt
Reports to:
Client Success Manager and Senior Executives as Directed.
Location:
Position located at Arborgold US Headquarters. Not available for remote. US Citizen only. No H1B Visa.
How to Apply:
Please send your resume and cover letter to success@arborgold.com
Coming Soon
As a Client Success Specialist, your primary objective is to create and maintain an experience that makes our Arborgold clients happy, builds trust in our brand and product, and retains clients. As a self-starter who can take ownership of the client relationship, your role and responsibilities are as follows:
- Client Technical and Functional Onboarding:
After clients purchase, the Client Success Specialist helps the buyer and their team onboard and get to know their new Arborgold product. Whether you’re helping clients log in for the first time, sync their QuickBooks, create their first service, import their existing customer list, or take them through the Arborgold standard training and on-boarding program. you’re ready to share your knowledge and experience, while providing exceptional assistance. Your goals are to successfully onboard each new client, until them are using the system, happily, every day.
During the onboarding process, you will:- Reach out by phone and email to schedule and confirm training appointments.
- Rescheduled missed appointments.
- Follow-up with technical support or development on any outstanding data migration issues.
- Assess their business and slightly modify our standard training program to meet their current business model.
- Assign homework and tasks during each call to promote user adoption.
- Account Relationship Management:
Client Success Specialists will be assigned a group of clients that you must reach out to, periodically, to assess the current state of Arborgold at their business. - Client Retention:
Client Success Specialist will be responsible for maintaining at minimum, 80% of their assigned clients, during any given quarter. Specialists will have an opportunity to offer a complimentary training session as well as other promotional offers to keep clients on their active subscription. - Upselling/Add-On Services:
During account management calls and client retention calls, Client Success Specialist will listen and offer additional services to clients in need including:- Additional cloud users
- Add-on mobile users
- One-on-one training sessions
- Custom templates and reports
- Users Conference attendee registrations
- Custom consulting on-site
- Paid product enhancements.
- Documentation and Content Development:
Client Success Specialist will contribute to the overall Arborgold product digital knowledge base and help center. This may include writing Q&A from customer onboarding experiences, and step-by-step training content and videos with screen capture. - Client case studies:
Client Success Specialist will listen for a unique client success story during onboarding and period Account Management check-ins. You will be responsible for the initial case study approval from the client, then escalating the opportunity to your supervisor and/or Senior Executives for follow up and follow through. - Users Conference and On-Site Training:
Client Success Specialist may be asked to participate in Arborgold’s Annual Users Conference or Regional Training Events that require travel and off-site training. - Special projects as assigned.
Technical Skills:
Familiar if not proficient in Windows and MAC Operating Systems; Microsoft Office programs including Excel, Word, Powerpoint, Outlook, and One Note; Internet Browsers including Safari, Internet Explorer, Chrome, Firefox; Zendesk or Helpscout; Intercom IO; Camtasia Screen and Video Capture; QuickBooks; Google Calendar; Gmail; CRM systems such as Salesforce, Hubspot, or Infusionsoft;
Functional Skills:
Basic accounting and mathematical skills; accurate typing over 40 wpm; excellent written, verbal, and presentation communication skills; organizational skills; customer service demeanor; and outbound phone skills.
Education Requirements:
Bachelors’ Degree in Business, Computers or related field.
Compensation Overview and Opportunity:
Client Success Specialist will have an opportunity to earn additional bonus compensation based on client retention percentages in addition to an hourly wage.
Status:
Full-Time, Non-Exempt
Reports to:
Client Success Manager and Senior Executives as Directed.
Location:
Position located at Arborgold US Headquarters. Not available for remote. US Citizen only. No H1B Visa.
How to Apply: Please send your resume and cover letter to success@arborgold.com
How To Apply
Please send your resume and cover letter to success@arborgold.com